Send Content

1.How can I send a file?

1) First, select a device that contains the file to be transferred.
2) Select the media type from [Photos], [Music] or [Videos]. (For other media types, select [Files].)
3) Select the check boxes of the files to be transferred and click the [Send to] button.
4) Select a device or storage service to save the file to. The file transfer will begin.

2.I connected a USB device to my TV. Can I send files saved in the USB device?

1) Select the [Samsung Link] icon in Smart Hub.
2) Select the content type and select the USB device from the device list to view content saved in the device.
3) Press the [Tools] button on the remote control.
4) Select content to send and click the [Send] button on the right of the TV screen.
5) Select a device or storage service to send the content to, and the sending process will start.
The devices on the list are other devices registered with Samsung Link or nearby devices connected to the same network as your TV.

3.File transfers are not smooth.

All functions of Samsung Link are only available if your device is connected to the Internet. At this time, if the network status is poor, the file transfer may be slow.
Please check your network connection status.

4.I selected a file and a command but a "file does not exist" message appears

While you select the file and command, the original file could have been be moved or deleted.

5.Even if my device is connected to the LAN or Wi-Fi, a notification appears telling me that there is a network error and to retry after a moment.

Even if both sending and receiving devices are connected to a LAN or Wi-Fi network, the file may not be transferred depending on the network service provider environment and firewall settings.

6.The network connection has been disconnected while transferring a file. Is the transfer canceled in this case?

You can reconnect to Samsung Link and resume the previous transfer in any of the following cases during a file transfer.
1) If a network error occurred when Samsung Link terminated during a transfer session.
2) If Samsung Link was unintentionally terminated due to a system error.

7.I cannot find the device that I want to transfer a file to in the 'Select a receiving device screen'.

To transfer a file, both the sending and receiving devices must be connected to a LAN, Wi-Fi, 3G or LTE network.
Connect both the sending and receiving devices to a LAN, Wi-Fi, 3G or LTE network.

8.Can I delete a file while sending it?

When you select the device that will receive the file, you can determine whether to delete the original file or not.
* The feature is only available on PC.

9.Can I resume a previous file transfer after canceling a file transfer?

If you canceled a file that was being transferred, the file that was being transferred is deleted on the receiving device.
Therefore, you cannot resume a canceled transfer.

10.What happens if there is a file of the same file name in the receiving device when I transfer a file?

When you send a file to a registered or nearby device, the file is saved as the name with a sequential numerical suffix (i.e. (1), (2), …).
However, if you upload a file to a storage service, the file will be saved according to the duplicate file name handling rules of the storage service.

11.Where can I find the received file on the receiving device?

When a file is sent, it is saved in the same category as the original file.
For example, if you select a photo file in the [Photos] category and send it to a PC, you can check it in the folder of the PC that is set up to share the [Photos] category.

12.I sent a file but I cannot find the file in the corresponding category of the receiving device.

The [Photos], [Music] and [Videos] categories of Samsung Link only show files that can be played on the corresponding device.
Therefore, even if a file has been transferred, if the format of the file is not supported by the receiving device, the file will is not be displayed in the corresponding multimedia category.

13.The transfer progress information is not displayed in the transfer progress popup window.

Samsung Link supports transferring files between various devices and storage services.
However, you cannot view the detailed file transfer progress between remote devices or between a remote device and the storage service.

14.When I send a file, where is the file saved in the receiving device? Can I change the save path?

You can view the path information to save a received file in the corresponding category by selecting [Settings] > [Registered devices].
You can change the save path only when you are connected to Samsung Link on your PC and, in this case, you can only change the path for the PC. If you connected on your mobile device, you can choose either internal or external memory.

15.Transferring a file to a PC continuously fails.

1) The PC must be on.
2) The software must have been installed on the PC.
3-1) When you use a PC by yourself, you must sign into Samsung Link with your account in a web browser or you must have been signed into Samsung Link with your account in a web browser at least once.
3-2) When you share a PC with other people and more than one has signed up for Samsung Link, check if Samsung Link signs in with your account in your web browser. If the problem occurs even after you check these three conditions, it may be due to a network problem.

16.How many files can I transfer at a time?

1) When transferring files on a device: Up to 4,000 files for any photo, music or video files on a PC.
2) When transferring files to a storage service: Up to 2,000 files for photo, music or video files or up to 100 files for an artist folder in the [Music] folder