FAQ

Play Content

1.How can I play a file?

1) First, select the device that contains the file you want to play.
2) Select a media category from [Photos], [Music] or [Videos]. (For other media types, select [Files].)
3) If you select multiple files and click the [Play] button, you can play the files.
4) If you click on a file name, you can play that file. (However, in the [Files] category, you cannot play multiple files at the same time.)

2.Which file formats can I play?

Samsung Link basically only shows the files that can be played on the corresponding device in the list.
However, when you play a file on a remote device, since the file is played by the default player of the connected device for that file format, if the format is not supported, the file may not be played.

3.Can I play the files in a device other than the current device that I am using?

Yes, on Samsung Link you can play any file on any of the devices currently connected to Samsung Link through a Wi-Fi or LAN network as a stream. (However, documents are only displayed after downloading the entire file.)
At this time, since the file is played by the default player of the connected device for the file format, if the format is not supported, the file may not be play.

4.A file intermittently stops while playing

If the file is corrupted or the file format is not supported by the media player of the connected device, the file may not be play.
* Also when playing a video that is saved on another PC on a PC, it may not be played depending on the version of the installed codec.
Uninstall and then reinstall the K-Lite Codec Pack.

5.While playing a file, it stops intermittently.

If you play a file saved in a storage service or remote device, playback could be interrupted, depending on the network environment or video resolution.
Please check the network connection for the connected device.
* The following is the video resolution that you can play your videos.
1) Video on device connected to same AP: 320x240, 640x480, 720x480
2) Video on device connected to different AP: 320x240

6.When I view photo files, what features can I use?

If you have selected more than one photo, you can view the previous or next photo by selecting the [Left] or [Right] items, and you can view them in a slide show.

7.Can I select and play multiple files at a time in [Files]?

No. In [Files], you can play a file by clicking the file name, but you can only play one file at a time.

8.Video subtitles are not displayed.

First, check if the video has a subtitle file. For subtitles to work, the following conditions must be met.
1) The video file and the subtitle file must be in the same folder.
2) The names of the video file and the subtitle file, excluding the file extension, must match.
(e.g. The files goodvideo.avi and goodvideo.smi are in the same folder.)
3) SMI, SRT, and SUB subtitle files are supported.

9.What is Change Player?

'Change Player' refers to the DLNA Play feature that shares the photos, videos and music files saved on a TV or PC (that supports the DLNA (Digital Living Network Alliance) specifications) over a wireless network and plays them. You can find devices that support the Change Player feature (DLNA) from among your nearby devices and play the content on them.

10.I want to remotely play a file from my device on the TV. How can I do this?

1) First, choose a device that contains the file to be played in the home screen.
2) Choose the file to be played.
3) Click the [Change Player] button. It searches for and lists nearby devices that support the Change Player function. To search for the devices again, click the [Refresh] button.
4) Choose a device to play the file on from the device list.
5) The current device screen changes to a remote control.
6) On the device to play, the Change Player confirmation window appears. Click [OK] to start playing the file.

11.How many files can I perform Change Player on at a time?

You can only select and play up to 100 files at a time.

12.Can I use the Change Player function only when the devices are connected to the same network (the same AP)?

The device that you are now holding in your hand and the device that will play and display the content must be on the same network. However, the device on which the content is saved does not necessarily need to be on the same network (the same AP).
That is, to remotely play a file saved on the PC or on a storage service on TV, the PC and the TV must be on the same network.

13.Which device can I play files with?

You can only use the Change Player function with any nearby device if the device supports the Change Player function (DLNA). If you click the [Change Player] button, it searches for nearby devices and playable devices are listed.

14.What are the video file formats that are available for Change Player?

Supported video formats include: ASF, AVI, M1V, M2TS, M4V, MOV, MP4, MPEG, MPG, QT, VOB, and WMV.
However, the video playback device must also support the file format as well.


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